Shipping information

Delivery methods, costs and terms

Products are delivered within Europe and to non-European destinations according to the methods and rates below. Delivery is considered completed when the customer obtains physical possession or control of the product.

Once the parcel has been handed to the carrier, the Seller is not responsible for transport damage. Please check the integrity of the packaging before signing the delivery document. If the parcel shows signs of tampering, deformation or other anomalies, report them immediately to the carrier and refuse delivery or accept it subject to written reservation.

Shipping costs

• Italy: orders under €209: €8.50; orders of €209 or more: free shipping.
• European Union: €25.
• Switzerland and Principality of Monaco: €35.
• Other non-EU countries: shipping is calculated automatically according to the destination country when the order is placed.

Shipping charges and any additional costs are clearly shown in the order summary before payment.

Delivery methods

Products may be delivered to the postal address provided by the customer (home delivery) or, where available, to a “Pick & Pay” collection point selected during checkout.

Tracking

When the order is shipped, an email containing a tracking link is sent so that the customer can monitor delivery.

Home delivery

The carrier delivers to the address provided, at street level unless otherwise stated or another service is available. If the recipient is absent, the carrier will leave instructions for collection or redelivery.

If the parcel is not collected within 3 calendar days from the second day following the delivery notice, the contract may be considered terminated by operation of law and the Seller may retain the payment. Any new shipment may involve additional costs borne by the customer, including storage, return and redelivery costs.

Delivery notes

Any special information concerning the delivery location (restricted-traffic areas, concierge, time restrictions, etc.) must be provided when the order is placed. Additional costs caused by omissions or incorrect information are borne by the customer.