Refund policy

Thank you for choosing MM Independent. If you are not fully satisfied with your purchase, three separate remedies are available: the right of withdrawal, the legal guarantee of conformity and a size exchange.

To open a case, contact us:

• Phone: +39 055 31 01 75
• Email: info@mmindependent.com
• WhatsApp: +39 342 92 43 833

1. Right of withdrawal

Under Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), you have 14 days from receipt of the order to exercise the right of withdrawal without giving any reason.

Procedure

1. Notify us of your intention to withdraw within 14 days of delivery using one of the contacts above.
2. Hand the item to the carrier within the following 14 days.
3. The item must be returned in the same condition in which it was received: unused, intact, with original tags, labels and protective films, and in its original packaging and shipping box.

Costs

• Return shipping costs are borne by the customer.
• We refund the full amount paid, including the original standard shipping charge offered by MM Independent. Additional charges for express shipping or optional services selected at checkout are not refundable.

Refund

The refund is issued within 14 days of receiving the returned item (or proof of shipment, if earlier), using the same payment method used for the purchase. Any exception will be communicated by email, phone or WhatsApp.

2. Legal guarantee of conformity

If the product has a manufacturing defect or does not conform to the order, you are entitled to the legal guarantee provided by Articles 128 et seq. of the Italian Consumer Code, lasting 24 months from delivery.

Report the defect and attach photos of the product and packaging. We will provide the return document and, in accordance with the law, arrange repair, replacement or, where applicable, a full refund.

If a lack of conformity is confirmed, all related costs are borne by MM Independent: initial shipping, return shipping and shipment of any replacement item.

3. Size exchange

If the item does not fit correctly, you may request a size exchange within 14 days of receipt, subject to stock availability.

The item must be unused, with original tags and labels still attached and in its original packaging. Return shipping is borne by the customer; MM Independent covers shipment of the replacement item.

Return address

S.P. International S.r.l.
Via G. Di Vittorio 33
50145 Firenze – ITALY

Return procedure

1. Contact us within the applicable time limit.
2. Before packing the item, photograph it to document that it has not been used and that tags and labels are still attached. Send the photos with the return request; they are required for acceptance of the return.
3. Place the item in its original packaging and shipping box.
4. For defective goods we will provide the return document; in other cases we will provide instructions for arranging collection by courier.
5. Ship the item to the address above.
6. Once received and checked, we will issue the refund or send the replacement product.

For any questions about shipping or returns, contact us at info@mmindependent.com or +39 342 924 3833.